Our presence in a customer is usually disruptive - not only for the Platform but also due to the way we deliver solutions - and a clear alignment with the customer team on the game rules is fundamental to ensure project success.
To help with this task, that should be one of the goals during project start, GDS proposes the Project Delivery Playbook, a short but powerful guide to our practice that answers questions like:
- How do we deliver projects?
- What’s going to happen during the project weeks?
- What is the expected involvement from the customer team?
- What are our deliverables on each sprint?
Recommendation is using this guide for a specific session with the customer during Initiation week on site. Use your customer name in it, add some minor tweaks for your scenario and it's ready to be a valuable reference, also helping to create a "one" team spirit.